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FAQ

1. What types of products can I find in your shop?

  • Our shop is a true paradise for lovers of all things kawaii! We offer adorable plushies, super cute clothes, comfy pillows, stylish bags and lots of accessories to add a touch of kawaii to your everyday life.

2. Are the products available in stock?

  • Yes, everything you see on our website is in stock and ready to ship. If an item is temporarily unavailable, you will be notified on the product page. We always do our best to keep our inventory up to date! :)

3. Where do your kawaii products come from?

  • Our products are carefully selected from creators and manufacturers passionate about kawaii culture, mainly in Asia.

4. What is your return policy?

  • If for any reason you're not satisfied with your purchase, no worries! You have 14 days to return the product, provided it's still new and in its original packaging. Our goal is 100% customer satisfaction! See our Returns and Exchanges page for full details.

    5. How long will it take for my order to be delivered?

    • Delivery times depend on your location, but generally, we ship within 1 to 3 business days, and delivery then takes between 5 and 7 days. Don't worry, you'll receive a tracking number to see where your package is at each stage.

    6. How can I track my order?

    • As soon as your order is on its way, we'll send you an email with a tracking number. Simply go to our Order Tracking page and enter this number to see where your package is. Easy and reassuring!

    7. What payment methods do you accept?

    • You can pay for your order with major credit cards (Visa, Mastercard, American Express), via PayPal, and also Apple Pay. All our transactions are secure so you can shop with complete peace of mind.

    8. Can I modify or cancel my order?

    • If you've changed your mind, no worries! Contact us quickly so we can make the necessary changes before shipping.

    9. Do you offer promotions or discount codes?

    • Yes, and who doesn't love a good deal? We regularly launch promotions and discount codes. To make sure you don't miss out, subscribe to our newsletter or follow us on social media.

      10. What should I do if I receive a defective or incorrect product?

      • Oh no, that shouldn't happen, but if it does, send us a message with photos of the item, and we'll take care of everything to exchange or refund your purchase quickly. Your satisfaction is our priority.

      11. How can I contact customer service?

      • We're always happy to help! You can contact us via our contact form or by email at info@universkawaii.com. We'll get back to you as soon as possible.